The Simple Answer: They Very Seldom Miss Pieces In Sets.
LEGO® is a massive, privately owned toy manufacturing company that ships hundreds of millions of sets each year. In order to fulfill the high demands of consumers and brick-fans, the company follows a strict, quality assurance model to always ensure your LEGO® set is not missing pieces.
Let’s Look At Their Six Sigma Adherence And Business Operations
Last time I checked, LEGO® follows a 5.63 Sigma methodology (approximately) in relation to how many LEGO® bricks are produced. Their manufacturing error rate is 18 in a million which is less than 1 in thousand. This is an exceedingly small error rate, which means the chances of you receiving a set with missing pieces is incredibly small.
How Does LEGO® Accomplish This Task?
In lucrative enterprise functions, systems define outcomes. As a business entity, by controlling what you can control in business operations and supply chain management (systems), you can control the quality of your product (outcomes). They have extremely strict QA (quality assurance) measures, checking procedures along the manufacturing line, and a slew of employees who examine the sets as well.
But, What If I Am Missing Pieces?
When you get a LEGO® set, you are always getting a quality toy product. And for that very, very minuscule chance you get a defective set? Well, LEGO® customer service is top quality and is always ready, willing, and able to assist you. If you are missing LEGO® pieces, there is a full, safe, free, and helpful process you can follow!
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